Return Policy
Return policy
At our store, we want to make sure you are 100% satisfied with your purchase. If you need to return a product, we offer a simple and hassle-free return policy. See below for our return policies:
1. Return Period: You have up to 14 days from the date of receipt of your order to request the return of any item. If the deadline is respected, the refund or exchange will be guaranteed.
2. Free Return Shipping: We cover the return shipping costs. Once your return request is approved, we will send you a pre-paid shipping label, making the process easier for you.
3. No Restocking Fees: We do not charge any restocking fees or hidden fees for returns. We want the experience to be fair and transparent.
How to initiate a return:
- Please contact our customer support within 14 days, stating the reason for the return and your order number.
- Upon approval, you will receive a prepaid return label via email.
- Please pack the item in its original packaging and send it back to us using the label provided.
Conditions for return:
- The returned item must be in perfect condition, with no signs of use and in the original packaging.
- The refund will be issued once we have received the item back and confirmed its condition.
Our goal is to ensure your satisfaction with every purchase. If you have any questions, our team is available to help!